UPDATE 4 - 08/28/18 I received the glasses as promised, but they were the wrong strength. I wear 1.5 and they sent 1.0. I emailed them back a week ago about this, but have yet to hear a single word from them. It seems poor communication is a staple of the company. Had they given me a way to speak directly to Mona, the one, single person who seemed to both care and know what she was doing, then perhaps I could've gotten a satisfactory resolution. Instead, I'm relegated to emailing their general support email address and waiting on some mouth breather to tell me something useless, just like they always do. I wish I'd never upgraded the star rating because it was just false hopes. I got better service from the now-defunct seller offering counterfeit glasses than I get with the actual company. I don't care how "great" or "innovative" or "useful" your products are - Without customer support to back it up you're nothing. ThinOptics is nothing. I cannot wait for competitors to arise so I can buy their products instead. I'm done with this slug of a company. UPDATE 3 - 08/16/2018 Received an email from "Mona" with ThinOptics to inform me the seller, Muchmuch, was selling counterfeit glasses. The storefront has now been shut down by Amazon. Mona is sending me 2 pair of authentic ThinOptics for me to try. I've raised my rating from 1 star to 3 for the promising news. Rating to be adjusted after I receive the glasses and try them for a few weeks. To be honest, it shouldn't have taken so much back-and-forth via email to get to this point. I had provided full order details when I began this issue with ThinOptics. For every "Mona" working customer service there are a dozen idiots who either don't know or don't care. Unfortunately, I had to deal with an idiot for much of this ordeal. ThinOptics would do well to eliminate the dead weight that drives customers away. I was done with them until Mona came into the picture. Had she, or someone as informed and caring as her, been involved from the start I would've had a pleasant customer experience instead of 2+ weeks of arguing with a person who makes bricks look smart. UPDATE 2 - 08/15/2018 When I challenged ThinOptics on their reply (discussed in 1st update below) they began to backtrack on their claims. Then they offered me a free replacement, which, while nice, doesn't address the defective design that will cause every pair sold to become scratched. BUT, what kills the entire deal is THEY WANT ME TO PAY $5.00 SHIPPING FOR MY "FREE" PAIR! No way, no how, not ever. Ain't gonna happen, ThinOptics. You've gotten my last penny and I will never again use your products. I advise everyone to stay away from these charlatans unless you like cheap products with a defective design, poor customer service, and lies when you try to get help. UPDATE 08/15/2018 After emailing ThinOptics I finally received a reply nearly 2 weeks later. The contents of said reply caused me to drop another star from my rating. It was clear the person replying didn't even read my message as most of their reply was telling me how to clean the lenses. They claim the rim of the glasses "should" protect it against being scratched by the case, but I, and every ThinOptics owner, knows this is not true. The case has continued to scratch my lenses and while they're only 1 month & 1 day old they're almost too scratched to use any more. Look for something else, please! This is a fantastic idea that was poorly executed. I had hope until their lackadaisical "customer support" sent a canned response that simply reiterated how to care for the lenses. I've been wearing glasses of one kind or another for 50+ years and know how to take care of polycarbonate lenses. Mine have never been touched by anything except the case and they get more and more scratches. I've had 6 engineers at work look at them (not telling them what I thought was the source of the scratches) and every single one agreed it was the hard plastic case that is the culprit. I'll take the word of 6 licensed engineers plus my own observations over apathetic customer support any day. These engineers used science to make their conclusions and science deals in fact, not is supposition. -------------------------- While I loved these glasses overall, I had to ding them 2 stars for their propensity to be scratched by the same case they're meant to be stored in. I have attached a picture of mine after 13 days of ridiculously good care. I have never touched the lenses or wiped the lenses, only blown the dust off (and you can see dust in the picture!). I want to give them 5-stars, but because of this I just can't. I hope you'll take my comments at face value. They're meant to be my honest opinions and findings after having them for almost 2 weeks. It's not my intention to shame anyone, just to give honest feedback. Also, I am not advertising for these glasses, but I have high praise in so many areas. PROS: They're relatively affordable. I paid $14.44 for these +1.50 readers. The idea behind these glasses is simple, but genius. They're ultra-thin reading glasses that grip your nose gently, but steadily. They're advertised as being thinner than a nickel, and they definitely are - by a noticeable amount. tl:dr They're THIN. The bridge is a very flexible, "springy" wire covered by a clear plastic sleeve. They'll bend/fold almost any way you like and return to shape. Don't do this because you'll just smudge and/or scratch the lenses. Besides, I assume you're sane and would never do this, but you do you. From a standpoint of weight and comfort, you quickly forget you're even wearing glasses - They are that comfortable. They're so light you hardly feel them. I've taken them to work and just kept them on most of the day because they can sit low enough on the nose to not obscure distance viewing, but still provide a handy and unobtrusive reading area. Stability on your nose bridge is great. I have a very high, thin nose and bridge and I have very oily skin, especially my nose. I work outside and even on a sweaty day, these glasses hold tightly to my thin, greasy nose. (Sorry about the mental image.) The only way I've gotten them to move is if I "crinkle" my nose, like what happens if you smile. So remain somber and they won't move, slide, or possibly fall off. I used the included non-residue adhesive to stick the case to the back of my phone while traveling, where it remained adhered as if it were part of the phone itself. When I returned home, I removed the case and the adhesive strip with relative ease. I'm currently storing the strip between two pieces of wax paper and stored in a plastic zipper bag, which seem to work perfectly as a place to store for future need. (I removed mine because I use a wireless charger at home and the extra thickness kept that from working) I can place the case in my back pocket and literally forget it's there, but it's easy to retrieve. CONS: Really only one complaint - They scratch easily and the very case they're sent in (shown in their picture for the glasses) does most, of the scratching! The lenses are advertised as being hard, and I'm sure they are, but the case material, combined with the sharp edges of the envelope-thin case scratched my pair within the first 24 hours. The edges need to be smoothed and the case REALLY needs a liner. Really, seriously, now. I'll take a thicker case if it's lined with something less conducive to scratching the lenses. The design and function of this very idea is too good to mess up with a case that scratches them. I know you want to keep everything thin, but if it's at the expense of your product retaining its full performance potential then people will stop buying them. I don't want to stop buying them, but I also don't want to have to buy a pair every 2-4 weeks just so I don't have to look through a web of scratches. ThinOptics, please consider redesigning that case. I love these glasses, but the scratching is a deal-breaker.
