I bought this water bottle to replace my plastic, insulated Camelbak water bottle (with sip top lid) that I’d had for about five years. I decided to try a different brand this time; I still wanted a plastic bottle. I liked the see through, light pink color, which was a change from my light grey Camelbak bottle. I also liked the fact that the Ello bottle had a flip top lid that could be locked; it had a removable straw. Unlike my Camelbak water bottle, the Ello bottle would “sweat” when ice was added to it. However, the biggest problem was the flip top lid. AFTER ONLY 3 DAYS the locking feature quit working! I sent an email to Ello’s customer support (a.k.a. Leapfrog Brands, as noted in the email reply) to inquire about the warranty. Here is an excerpt from the email that I got from Stephanie on Stephanie (Leapfrog Brands) Apr 25, 2021, 17:36 CST “Hello from Ello! Thanks so much for purchasing our bottle and for taking the time to write us. Unfortunately, we don’t currently have the replacement lid that you are requesting available for purchase. However, we are starting to sell replacement lids on our website. I'm sorry to hear about your lid. Since you took the time to write, we'd be happy to send you a replacement lid. Please note, we may not stock all replacement lid colors. We'll do our best to match your replacement to the color of your bottle or provide a neutral color.” So they don’t even have the correct lid. They were okay with possibly sending me a replacement lid that wasn’t a flip top, locking lid; and might not even match the color of the bottle. Ultimately, I decided to request a return of my purchase amount through Amazon (which was very customer friendly). My husband helped me find a new water bottle (from Camelbak no less). This time I went with a stainless steel, insulated water bottle, with a spout. I wasn’t sure that I’d like anything but a plastic, insulated one. However, this one is better than even my plastic one. It’s heavy, when it’s full of water, but that’s no big deal. Only the cap is dishwasher safe (bottle is hand wash only which is super simple). The first day I had it, I added 2 cups of ice, then filled it up with water. The next morning, most of the ice was still there and the water was so cold you could feel it on the outside of the bottle. Once you take the lid off, the bottle opening is wide enough to pour ice cubes into. There’s a bit of a handle grip, on the side of the lid. So, it’s easy to pick up and carry. The steel and the insulation keep the bottle 100% sweat free. I’m so glad that I returned the Ello bottle and had help finding the new Camelbak bottle. Lesson learned.. stick with a good brand for good products.